Walmart Partners with OpenAI to Create AI-First Shopping Experiences: In a groundbreaking move set to redefine retail, Walmart has announced a strategic partnership with OpenAI to build AI-first shopping experiences that connect customers from inspiration to purchase. This collaboration marks a major leap toward creating a seamless, intelligent retail journey where AI helps customers anticipate needs before they even arise.
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Through this partnership, customers and Sam’s Club members will soon be able to shop directly from Walmart within ChatGPT, using Instant Checkout for a faster and smarter experience. Whether planning meals, restocking essentials, or discovering new products, shoppers can simply chat and buy—Walmart will handle the rest.
“For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses. That is about to change,” said Doug McMillon, President and CEO of Walmart Inc. “There is a native AI experience coming that is multimedia, personalized, and contextual. We are running towards that more enjoyable and convenient future with Sparky and through partnerships, including this important step with OpenAI.”
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At the core of this innovation lies agentic commerce—where AI transitions from reactive to proactive. It not only learns and plans but also predicts, helping shoppers find what they need even before they search. This dynamic experience ensures smarter, faster, and more personalized shopping for millions.
Sam Altman, co-founder and CEO of OpenAI, shared his excitement: “We’re thrilled to partner with Walmart to make everyday purchases a little simpler. It’s just one way AI will help people every day through our collaboration.”
Currently, Walmart and Sam’s Club already leverage AI across their business to enhance efficiency and customer experience. From improving product catalog accuracy and cutting fashion production timelines by up to 18 weeks to reducing customer care resolution times by 40%, AI is central to Walmart’s transformation.
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Beyond customer convenience, Walmart is also investing in AI literacy and workforce empowerment. The retail giant has introduced ChatGPT Enterprise across teams and partnered with OpenAI Certifications to help associates develop new skills for the AI-driven future.
As Walmart continues to innovate, its mission remains clear — people-led, tech-powered. The future of retail isn’t about replacing human connection with machines; it’s about removing friction and making everyday moments easier, smarter, and more delightful.
With OpenAI as its technology partner, Walmart is shaping the next generation of retail — one that merges affordability, speed, and personalization with the limitless potential of artificial intelligence.
